Headwest Brain Injury Association of WA

Please send us an email

We are keen to hear you comments/views. Please feel free to send us a note.

Note: If you are using google mail (or similar web-based mail systems) please use
one of the other contact methods (above). Our form for emailing only works when you uese
outlook (or similar) programs on your computer.

Complaints and Disputes

• Listen to you;
• By happy to help you;
• Help you to explain what the problem is;
• Try to fix your problem;
• Tell you about other people or places you can talk to about your complaint; and
• We will keep your complaint private.

Steps to making a complaint about Headwest:
Step 1. Tell the Headwest Executive Officer that you have a complaint, or fill in and send the complaint form.
Step 2. Your complaint will be dealt with promptly, it will be kept confidential, and the outcome of the grievance procedure will be recorded in writing, and both parties will sign off on the agreed outcomes.
Step 3. If the complain is not resolved to your satisfaction, then you may wish to take the complaint further.

You may bring a support person with you, such as a friend, to complaints resolution meetings.

If you need information in alternative formats, such as an audio recording, or in Braille, or an Auslan interpreter, or a language interpreter, please ask and Headwest will make sure you have what you need to explain the problem.

Further avenues for complaint:

• Disability Services Commission
• Human Rights and Equal Opportunity Commission
• Equal Opportunity Commission
• Office of Health Review
• Health Consumers Council
• Australian National Disability Abuse and Neglect Hotline
• People with Disabilities WA