Raising Awareness of the National Standards
The National Standards for Disability Services have been updated to help promote quality disability servcies.Using the National Standards will support service providers to check the quality of the services and supports they provide, and find ways to improve them. The National Standards focus on rights and outcomes for people with a disability.
People with a disability play an important role in monitoring the quality of the services and the supports they receive.
Service providers have a responsibility to test and use different ways to get feedback on how satisfied people are with their services and supports. A range of options should be available for people with disability, families, carers and advocates to participate in their service.
The National Standards stress how important this is.
The National Standards are framed by two sets of principles:
The National Standards also reflect the move towards person - centred approaches, whereby people with disability are at the centre of planning and delivery.
Elements of each Standard
Each standard starts with a summary of intent, which explains what is expected of servcie provision and what the standard means for people using a service.
The intent of this standard is to promote ethical, respectful and safe service delivery that meets, if not exceeds, legislative requirements and achieves positive outcomes for people with disability
Rights for people: I have the right to exercise control and choice when I use services or supports. I also have the right to dignity of risk and to be free from discrimination or harm.
This means; I can make choices about the services and supports I use, and how I use them. When I use a service or support, I am respected and safe.
Participation and Inclusion
The intent of this standard is to promote the connection of people with disability with their families, friends and chosen communities.
Rights for people: I have the right to participate in my chosen community. I also have the right to decide how I have contact with family, friends and community.
This means; I follow my interests, with the support of my services, family, friends, carers or advocates.
The intent of this standard is to promote person-centred approaches to service delivery whereby individuals lead and direct their services and supports.
Rights for people: I have the right to lead and direct decisions about my life and how the services I use support me
This means; I use services and supports which build on my strengths and support me to reach my life goals.
Feedback and Complaints
The intent of this standard is to ensure that both positive and negative feedback, complaints and disputes are effectively handled and seen as opportunities for improvement.
Rights for people: I have the right and freedom to give positive and negative feedback about all aspects of my supports and services and expect to see improvements as a result. I also have the right to independent advice and support to provide feedback or make a complaint when I need it.
This means; I have a range of ways to speak up about my supports and services and play an active role in working out how things will improve. I know how to access independent support and advice when providing feedback or making a complaint.
The intent of this standard is to ensure that access to services and supports is fair and equal and transparent so that individuals are supported when services are not available and barriers to access are identified and removed.
Rights for people: I have the right to access services based on fair and equal and transparent criteria, and support for referral when a service is not available.
This means: I understand what the service offers, access to the service that is fair and equal and I am supported with other options when I can’t access a service.
The intent of this standard is to ensure that services are managed effectively and efficiently. It requires services to be person-centred and to ensure flexibility to respond to individual strengths and needs. It also requires services to promote a culture of continuous improvement as a basis for quality service delivery.
Rights for people: I have the right to services and supports that are effectively managed, regularly reviewed, accountable and contemporary.
This means; my strengths and needs are effectively supported through soundly managed services.
This information is taken from The National Standards for Disability Services - Evidence Guide
For more information: Click here
Or Contact: Disability Services Commission146–160 Colin Street
Ph: 9426 9200 or 1800 998 214 (free call)